Allen Parish School Board

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http://www.dcfs.la.gov/page/pebt-parent-portal

The Louisiana Department of Children and Family Services has a Parent Portal that allows you to view and receive information about your student’s P-EBT benefits. You will need to create a CAFE account and link your student's P-EBT case to your CAFE account. We encourage you to do this to verify the information that we sent on your behalf. If you scroll down on the Parent Portal webpage, you will find helpful video instructions. If you find an error in your student’s information, please let us know and request a correction, if necessary. Please be aware that if a change request is approved, it will take approximately 6 weeks to process and get you a new card.

Selected Pandemic EBT (P-EBT) Frequently Asked Questions for Use with Parents
(find more at www.pebt-la.org)

Why haven’t I received a P-EBT deposit for certain months and/or for summer?

The Summer P-EBT program only recently received federal approval. We’re submitting information to DCFS for students who were in-person in May, and you can expect benefits to be issued onto existing P-EBT cards between late August and October.

My child attended school in person in the 2020-21 school year, so we didn’t receive a P-EBT card yet. Will we receive Summer P-EBT?

As schools submit information about students who were enrolled in May AND received free meals, DCFS will issue benefits to those students and order cards to be mailed to those students in their names. They are expected to be received by October 3.

I haven’t received my child’s P-EBT card yet. Why?

Have you checked the P-EBT Parent Portal? The Portal contains information about your child’s P-EBT case, including the months for which benefits were issued. You can view the Parent Portal by visiting http://dcfs.la.gov/page/pebt-parent-portal.

I’ve checked the Portal and the information that was submitted is not correct. My child didn’t receive benefits for all the months he or she was eligible for.

We (the school) can review your child’s attendance records in the Student Information System to determine if a correction is warranted. If so, we’ll submit the information to the P-EBT system. This type of update is processed each week and processing could take a few weeks to complete, depending on when the change is submitted and whether there are any other issues. Updates appear in the Parent Portal on Wednesdays.

You’ll find more information about corrections on the P-EBT website at

http://www.dcfs.louisiana.gov/page/pebt-louisiana-faqs#corrections

If you are having another issue with your card, the DCFS LAHelp-U Customer Contact Center should be able to assist. Try calling 1-888-524-3578 or emailing LAHelpU.DCFS@la.gov. You can call LAHelpU from 7:30 a.m. to 6 p.m., M-F, except on holidays. To activate your PEBT Card with the automated system, select your language, then 4 and then 1. If you're having problems activating your card or creating a CAFÉ account to log into the PEBT Parent Portal, you can select 4 and then 2 to have a Customer Service Representative assist you.
Tip: Call volumes are lightest between 7:30-8:30 am & 5-6 pm. (Monday and Tuesday are the busiest days.)

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